Freedom Mortgage Complaint

Freedom Mortgage Complaint

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Poor customer service


I have read a lot of these reviews and I would have to agree that they are horrible when it comes to customer service. Nobody over there communicates with each other. The cashier's department is filled with people handling our payments and cannot even read a simple bank statement. I wont get into details about my issue with them, as it is too long to go over (12 days of telephone calls). But to the quick of it, there is no customer service and they seem to not care about their customers. I am going to refinance to just get away from them. this was not my company of choice, my loan was sold to these people! I worked for a mortgage company just recently and I would have been fired if I treat people they way these clowns do!


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