Freedom Mortgage Reviews and Complaints

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Freedom Mortgage Reviews

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  • Poor customer service

    I have read a lot of these reviews and I would have to agree that they are horrible when it comes to customer service. Nobody over there communicates with each other. The cashier's department is filled with people handling our payments and cannot even read a simple bank statement. I wont get into details about my issue with them, as it is too long to go over (12 days of telephone calls). But to the quick of it, there is no customer service and they seem to not care about their customers. I am going to refinance to just get away from them. this was not my company of choice, my loan... More...
    (Real Estate, Brokers, Mortgages)
    Luvgingerella's Picture   Luvgingerella    0 Comments   Comments
  • Refinancing

    I started the process of refi my current mortgage for a lower interest rate- I was assigned to loan officer Kevin Burgess. Kevin overnighted the paper work which I completed and sent back. Waited a week and heard nothing from Kevin - received an email from a loan processor requesting a document which was emailed to her the next day and asked her if this was the correct document or did she need something else- nothing from Freedom for two months- I was emailing daily asking for an update, what else was needed- left phone messages- NO RESPONSE FROM FREEDOM- finally after 5 months I received... More...
    (Credit Cards, Finance, Banks)
    Bitis1717's Picture   Bitis1717    0 Comments   Comments
  • Horrible Company!!!!

    Freedom Mortgage is an absolutely HORRIBLE COMPANY!!!! Please take my advice and do not waste your time with this company. There customer service is awful, and they never follow through on anything. Freedom Mortgage contacted me about refinancing my property and after I submitted all the required documentation in June, they have yet to contact me or update on my status. My advice is use R.H. Lending instead. They have excellent customer service and I closed with them in less than two weeks. More...
    (Real Estate, Brokers, Mortgages)
    kgold2003's Picture   kgold2003    0 Comments   Comments
  • Freedom Mortgage - Unlawful acts

    I am writing on behalf of our loan that got transfered to Freedom Mortgage. My husband and I are more than extremely upset with their business practices. ....and we've gone BROKE over your company's inability to handle their jobs responsibly. We have amazing credit, have always paid our loan on time and in return...we arenever paid out the money due in order to finish our home. Every single time we put in a draw request, we have been shorted money or REFUSED WITH NO JUST REASONING. As my husband is an accountant and I am an interior designer, we are more than qualified to... More...
    (Real Estate, Brokers, Mortgages)
  • I'm so frustrated

    We got our mortgage through Freedom in August of 2009. The loan officer that financed us talked to me only. The mortgage is in my husbands name. When they offered to refinance us for a lower rate they called and asked to speak to me. I did everything for the refinance. NOW.... When I call they will NOT speak to me, even just to make a payment. I called on Friday trying to make our payment, they wouldn't talk to me without authorization. I had my husband fax over an authorization form for me to talk to them or to make payments from his checking account. Today I called and was on... More...
    (Real Estate, Brokers, Mortgages)

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